/* Outreach Ops — clean white glass, green base. No external fonts/icons. */
:root{
  --pine:#10302D;--pine-2:#1c4a45;--green:#16a34a;--green-soft:#e7f5ec;--green-line:#cfe9d8;--lime:#c9f26e;--lime-soft:#f1fbdc;
  --ink:#111827;--text:#1f2937;--muted:#6b7280;--faint:#9ca3af;--line:#e6e8ea;--line-2:#eef0f2;--page:#f6f7f8;--card:#fff;--hover:#f9fafb;
  --blue:#2563eb;--blue-soft:#e8effd;--purple:#6d4bd1;--purple-soft:#eee9fb;--amber:#d97706;--amber-soft:#fef3c7;--red:#dc2626;--red-soft:#fee2e2;--gold:#b7791f;
  --shadow:0 1px 2px rgba(16,48,45,.04),0 8px 24px rgba(16,48,45,.05);--shadow-lg:0 2px 4px rgba(16,48,45,.06),0 24px 60px rgba(16,48,45,.14);
  --sans:Inter,system-ui,-apple-system,"Segoe UI",Roboto,Helvetica,Arial,sans-serif;--mono:ui-monospace,"SF Mono","Cascadia Mono",Consolas,Menlo,monospace;
  --r:14px;--r-sm:10px;
}
*{box-sizing:border-box}
html,body{margin:0;background:var(--page);color:var(--text);font-family:var(--sans);font-size:14px;line-height:1.45;-webkit-font-smoothing:antialiased}
a{color:var(--pine)}
button,input,select,textarea{font:inherit;color:inherit}
button{cursor:pointer}
h1,h2,h3,h4{margin:0;font-weight:600;letter-spacing:-.01em;color:var(--ink)}
h1{font-size:22px}h2{font-size:15px}h3{font-size:14px}
[hidden]{display:none!important}
.num,.mono{font-family:var(--mono);font-variant-numeric:tabular-nums}
.tnum{font-variant-numeric:tabular-nums}
.muted{color:var(--muted)}.faint{color:var(--faint)}.small{font-size:12px}.xs{font-size:11px}
.ok{color:var(--green)}.err{color:var(--red)}
.eyebrow{font-size:11px;font-weight:600;letter-spacing:.08em;text-transform:uppercase;color:var(--muted)}
.row{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.grow{flex:1}
.ic{width:18px;height:18px;flex:none;display:inline-block;vertical-align:-4px}
.ic svg{width:100%;height:100%;display:block}
.ic-sm{width:14px;height:14px;vertical-align:-2px}

/* ---- shell ---------------------------------------------------------------------------- */
.shell{display:grid;grid-template-columns:240px minmax(0,1fr);min-height:100vh}
.sidebar{position:sticky;top:0;height:100vh;background:#fff;border-right:1px solid var(--line);display:flex;flex-direction:column;padding:18px 14px 14px;gap:6px}
.sb-logo{display:flex;flex-direction:column;gap:4px;padding:4px 10px 14px;text-decoration:none}
.sb-logo img{height:20px;width:auto;display:block}
.sb-logo span{font-size:11px;letter-spacing:.14em;text-transform:uppercase;color:var(--muted);font-weight:600}
.sb-group{font-size:11px;font-weight:600;letter-spacing:.08em;text-transform:uppercase;color:var(--faint);padding:12px 10px 6px}
.sb-nav{display:flex;flex-direction:column;gap:2px}
.sb-nav a{display:flex;align-items:center;gap:10px;padding:8px 10px;border-radius:9px;color:var(--text);text-decoration:none;font-weight:500;font-size:13.5px;transition:background .15s}
.sb-nav a .ic{color:var(--muted)}
.sb-nav a:hover{background:var(--hover)}
.sb-nav a.active{background:var(--green-soft);color:var(--pine);font-weight:600}
.sb-nav a.active .ic{color:var(--pine)}
.sb-nav .cnt{margin-left:auto;min-width:20px;padding:1px 7px;border-radius:999px;background:var(--red);color:#fff;font-size:11px;font-weight:700;text-align:center}
.sb-foot{margin-top:auto;display:flex;flex-direction:column;gap:10px}
.sb-user{display:flex;align-items:center;gap:10px;padding:10px;border:1px solid var(--line);border-radius:12px;background:#fff}
.sb-user .av{width:32px;height:32px;border-radius:50%;background:var(--pine);color:#fff;display:grid;place-items:center;font-weight:700;font-size:13px}
.sb-user b{display:block;font-size:13px;color:var(--ink)}
.sb-user span{font-size:11.5px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;display:block;max-width:150px}
.sb-user .cdot{margin-left:auto;width:8px;height:8px;border-radius:50%;background:var(--red);flex:none}
.sb-user .cdot.on{background:var(--green);box-shadow:0 0 0 3px var(--green-soft)}

/* neon strip: the owner's sign, now a 200x64 thumbnail that still breathes & flashes */
.neon{position:relative;width:200px;height:64px;border-radius:12px;overflow:hidden;isolation:isolate;background:#06110f;margin:0 auto;border:1px solid var(--line)}
.neon>div{position:absolute;inset:0}
.neon-img{background:url(brand/neon-sign-b.png) center 42%/cover no-repeat;animation:breathe 5s ease-in-out infinite}
.neon-glow{background:radial-gradient(60% 90% at 50% 45%,rgba(201,242,110,.75),rgba(42,97,90,.25) 55%,transparent 80%);mix-blend-mode:screen;opacity:.25;animation:glowb 5s ease-in-out infinite}
.neon-flicker{background:#000;opacity:0;animation:flicker 9s linear infinite}
.neon-flash{background:radial-gradient(70% 100% at 50% 50%,rgba(220,255,160,.95),rgba(201,242,110,.4) 60%,transparent 85%);mix-blend-mode:screen;opacity:0;transition:opacity .6s ease-out}
.neon.flash .neon-flash{opacity:.75;transition:opacity .04s}
.neon.flash .neon-img{filter:brightness(1.35);transition:filter .04s}
@keyframes breathe{0%,100%{filter:brightness(1)}50%{filter:brightness(1.12)}}
@keyframes glowb{0%,100%{opacity:.25}50%{opacity:.55}}
@keyframes flicker{0%,84%{opacity:0}84.4%{opacity:.35}85.2%{opacity:0}86.4%{opacity:.3}87.6%,100%{opacity:0}}

.main{min-width:0;display:flex;flex-direction:column}
.topbar{position:sticky;top:0;z-index:20;display:flex;align-items:center;gap:12px;height:60px;padding:0 24px;background:rgba(246,247,248,.82);backdrop-filter:blur(10px);-webkit-backdrop-filter:blur(10px);border-bottom:1px solid var(--line)}
.crumb{display:flex;align-items:center;gap:6px;font-size:13px;color:var(--muted);white-space:nowrap}
.crumb b{color:var(--ink);font-weight:600}
.crumb .ic{width:14px;height:14px;color:var(--faint)}
.search{position:relative;margin-left:auto;width:300px}
.search .ic{position:absolute;left:10px;top:9px;color:var(--faint);width:16px;height:16px}
.search input[type=text]{width:100%;height:34px;padding:0 12px 0 34px;border:1px solid var(--line);border-radius:999px;background:#fff;font-size:13px}
.search input[type=text]:focus{outline:none;border-color:var(--pine);box-shadow:0 0 0 3px var(--green-soft)}
.search .kbd{position:absolute;right:10px;top:8px;font-size:10px;color:var(--faint);border:1px solid var(--line);border-radius:5px;padding:1px 5px;background:#fff;font-family:var(--mono)}
.search-pop{position:absolute;top:40px;left:0;right:0;background:#fff;border:1px solid var(--line);border-radius:12px;box-shadow:var(--shadow-lg);overflow:hidden;z-index:30}
.search-pop div{padding:8px 12px;cursor:pointer;display:flex;justify-content:space-between;gap:8px;font-size:13px;border-bottom:1px solid var(--line-2)}
.search-pop div:last-child{border-bottom:0}
.search-pop div:hover{background:var(--hover)}
.search-pop span{color:var(--muted);font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.pill{display:inline-flex;align-items:center;gap:6px;height:26px;padding:0 10px;border-radius:999px;font-size:11px;font-weight:700;letter-spacing:.06em;white-space:nowrap}
.pill i{width:7px;height:7px;border-radius:50%;background:currentColor}
.pill.amber{background:var(--amber-soft);color:#92400e}.pill.green{background:var(--green-soft);color:#166534}.pill.red{background:var(--red-soft);color:#991b1b}
.pill.green i{animation:pulse 2s infinite}
.ibtn{position:relative;display:inline-grid;place-items:center;width:34px;height:34px;border-radius:999px;border:1px solid var(--line);background:#fff;color:var(--muted)}
.ibtn:hover{color:var(--pine);border-color:#d5d9dd}
.ibtn .badge{position:absolute;top:-5px;right:-5px;min-width:18px;height:18px;padding:0 5px;border-radius:999px;background:var(--red);color:#fff;font-size:10.5px;font-weight:700;display:grid;place-items:center;border:2px solid var(--page)}

/* ---- primitives ----------------------------------------------------------------------- */
#view{padding:22px 24px 40px;max-width:1500px;width:100%}
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--r);box-shadow:var(--shadow);padding:18px 20px}
.card.tight{padding:0;overflow:hidden}
.card-hd{display:flex;align-items:center;gap:10px;margin-bottom:12px}
.card-hd h2{font-size:14px}
.card.tight .card-hd{padding:14px 18px 0}
.btn{display:inline-flex;align-items:center;gap:7px;text-decoration:none;height:34px;padding:0 14px;border-radius:999px;font-weight:600;font-size:13px;border:1px solid var(--pine);background:var(--pine);color:#fff;white-space:nowrap;transition:background .15s,border-color .15s}
.btn .ic{width:15px;height:15px}
.btn:hover{background:var(--pine-2);border-color:var(--pine-2)}
.btn.ghost{background:#fff;color:var(--pine);border-color:var(--line)}.btn.ghost:hover{background:var(--hover);border-color:#d5d9dd}
.btn.soft{background:var(--green-soft);color:var(--pine);border-color:var(--green-soft)}.btn.soft:hover{background:#d9efe2}
.btn.green{background:var(--green);border-color:var(--green);color:#fff}.btn.green:hover{background:#15803d}
.btn.red{background:#fff;color:var(--red);border-color:var(--line)}.btn.red:hover{background:var(--red-soft);border-color:var(--red-soft)}
.btn.sm{height:28px;padding:0 11px;font-size:12px}
.btn:disabled{opacity:.5;cursor:default}
input[type=text],input[type=number],input[type=time],select,textarea{border:1px solid var(--line);border-radius:var(--r-sm);padding:7px 11px;background:#fff;min-width:0;font-size:13px}
input:focus,select:focus,textarea:focus{outline:none;border-color:var(--pine);box-shadow:0 0 0 3px var(--green-soft)}
select{appearance:none;-webkit-appearance:none;padding-right:28px;background-image:url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%236b7280' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'><path d='m6 9 6 6 6-6'/></svg>");background-repeat:no-repeat;background-position:right 9px center;background-size:14px}
select.pillsel{border-radius:999px;height:32px;padding:0 30px 0 12px;font-weight:500}
textarea{width:100%;font-family:var(--mono);font-size:12.5px;line-height:1.55;resize:vertical}
label.f{display:flex;flex-direction:column;gap:5px;font-size:12px;color:var(--muted);font-weight:500}
label.f>input,label.f>select,label.f>textarea{color:var(--text)}
.switch{position:relative;display:inline-block;width:38px;height:22px;flex:none}
.switch input{opacity:0;width:0;height:0;position:absolute}
.switch i{position:absolute;inset:0;border-radius:999px;background:#d1d5db;transition:background .2s}
.switch i::after{content:"";position:absolute;top:3px;left:3px;width:16px;height:16px;border-radius:50%;background:#fff;box-shadow:0 1px 2px rgba(0,0,0,.2);transition:transform .2s}
.switch input:checked+i{background:var(--green)}
.switch input:checked+i::after{transform:translateX(16px)}
table{width:100%;border-collapse:collapse;font-size:13px}
th{text-align:left;font-size:11px;letter-spacing:.07em;text-transform:uppercase;color:var(--muted);font-weight:600;padding:10px 12px;border-bottom:1px solid var(--line);white-space:nowrap}
td{padding:10px 12px;border-bottom:1px solid var(--line-2);vertical-align:middle}
tr:last-child td{border-bottom:0}
tr.click{cursor:pointer}tr.click:hover td{background:var(--hover)}
td.num,th.num{text-align:right}
.tag{display:inline-flex;align-items:center;gap:6px;padding:3px 9px 3px 7px;border-radius:999px;font-size:11.5px;font-weight:600;background:#f3f4f6;color:#374151;white-space:nowrap;line-height:1.3}
.tag::before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor;opacity:.85}
.tag.new{background:#f3f4f6;color:#4b5563}.tag.queued{background:var(--blue-soft);color:#1d4ed8}.tag.in_sequence{background:var(--green-soft);color:var(--pine)}.tag.replied{background:var(--purple-soft);color:var(--purple)}
.tag.interested,.tag.demo{background:#dcfce7;color:#15803d}.tag.applied,.tag.approved{background:var(--pine);color:#fff}.tag.live{background:var(--lime);color:var(--pine)}
.tag.declined,.tag.unsubscribed,.tag.bounced,.tag.bounce,.tag.unsubscribe{background:var(--red-soft);color:#b91c1c}.tag.paused{background:var(--amber-soft);color:#92400e}
.tag.question,.tag.needs_review,.tag.not_now{background:var(--amber-soft);color:#92400e}.tag.ooo,.tag.auto{background:#f3f4f6;color:var(--muted)}
.tag.s1{background:var(--amber-soft);color:#92400e}.tag.s2{background:#dcfce7;color:#15803d}
.chips{display:flex;gap:6px;flex-wrap:wrap}
.chip{height:28px;padding:0 11px;border-radius:999px;border:1px solid var(--line);background:#fff;font-size:12px;font-weight:500;color:var(--text)}
.chip:hover{background:var(--hover)}.chip.on{background:var(--pine);border-color:var(--pine);color:#fff}
.empty{color:var(--muted);padding:22px;text-align:center;font-size:13px}
.toasts{position:fixed;right:20px;bottom:20px;display:flex;flex-direction:column;gap:8px;z-index:60}
.toast{background:var(--ink);color:#fff;padding:10px 14px;border-radius:10px;font-size:13px;box-shadow:0 6px 20px rgba(0,0,0,.2);animation:up .2s ease-out}
.toast.err{background:var(--red)}
@keyframes up{from{transform:translateY(8px);opacity:0}to{transform:none;opacity:1}}
.tip{position:fixed;z-index:70;pointer-events:none;background:var(--ink);color:#fff;font-size:12px;padding:7px 10px;border-radius:8px;box-shadow:0 6px 20px rgba(0,0,0,.2);white-space:nowrap;line-height:1.5}
.tip b{color:var(--lime)}
.kbdhint{font-family:var(--mono);font-size:10.5px;border:1px solid var(--line);border-radius:5px;padding:1px 5px;color:var(--muted)}

/* ---- overview ------------------------------------------------------------------------- */
.ov-head{display:flex;align-items:center;gap:12px;margin-bottom:16px}
.ov-head .date{color:var(--muted);font-size:13px}
.seg{display:inline-flex;border:1px solid var(--line);border-radius:999px;background:#fff;padding:3px}
.seg button{height:26px;padding:0 12px;border:0;border-radius:999px;background:transparent;font-size:12.5px;font-weight:500;color:var(--muted)}
.seg button.on{background:var(--pine);color:#fff}
.alert{display:flex;align-items:center;gap:12px;padding:10px 14px;border-radius:12px;margin-bottom:14px;font-size:13px;border:1px solid}
.alert.amber{background:var(--amber-soft);border-color:#fcd34d;color:#78350f}.alert.red{background:var(--red-soft);border-color:#fca5a5;color:#7f1d1d}.alert.green{background:var(--green-soft);border-color:var(--green-line);color:var(--pine)}
.alert .btn{margin-left:auto}
.kpis{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));padding:4px 0;margin-bottom:16px}
.kpi{padding:14px 22px;border-right:1px solid var(--line);position:relative;transition:background .3s}
.kpi:last-child{border-right:0}
.kpi .v{font-family:var(--mono);font-size:28px;font-weight:600;letter-spacing:-.02em;color:var(--ink);margin-top:6px;line-height:1.1;display:flex;align-items:baseline;gap:6px}
.kpi .v small{font-family:var(--sans);font-size:12px;color:var(--muted);font-weight:500}
.kpi .d{margin-top:8px;font-size:12px;color:var(--green);display:flex;align-items:center;gap:5px}
.kpi .d.flat{color:var(--muted)}.kpi .d.neg{color:var(--red)}
.kpi .d .ic{width:13px;height:13px}
.kpi.pulse{animation:kpipulse 1.4s ease-out}
@keyframes kpipulse{0%{background:#dcfce7;box-shadow:inset 0 0 0 2px var(--green)}100%{background:transparent;box-shadow:none}}
.charts{display:grid;grid-template-columns:minmax(0,3fr) minmax(0,2fr);gap:16px;margin-bottom:16px}
.chart-hd{display:flex;align-items:center;gap:14px;margin-bottom:8px}
.chart-hd .big{font-family:var(--mono);font-size:22px;font-weight:600;color:var(--ink)}
.chart-hd .lg{display:flex;gap:12px;font-size:12px;color:var(--muted);margin-left:auto}
.chart-hd .lg i{display:inline-block;width:8px;height:8px;border-radius:2px;margin-right:5px;vertical-align:0}
.chart{display:block;width:100%;height:auto;overflow:visible}
.chart .lbl{font-size:10px;fill:var(--faint);font-family:var(--sans)}
.chart .hit{fill:transparent}
.chart .hit:hover{fill:rgba(16,48,45,.05)}
.chart .cnt{font-size:10px;fill:var(--muted);font-family:var(--mono)}
.agents{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:16px;margin-bottom:16px}
.agent{position:relative;min-width:0;background:#fff;border:1px solid var(--line);border-radius:var(--r);box-shadow:var(--shadow);padding:16px 18px;min-height:168px;transition:box-shadow .3s,border-color .3s}
.agent .hd{display:flex;align-items:center;gap:10px}
.agent .aic{width:32px;height:32px;border-radius:9px;display:grid;place-items:center;background:var(--green-soft);color:var(--pine)}
.agent .aic .ic{width:17px;height:17px}
.agent .nm{font-weight:600;font-size:13.5px;color:var(--ink)}
.agent .sub{font-size:11px;color:var(--muted)}
.agent .pdot{margin-left:auto;width:9px;height:9px;border-radius:50%;background:#d1d5db;flex:none}
.agent.working .pdot{background:var(--green);box-shadow:0 0 0 3px var(--green-soft);animation:pulse 1.2s infinite}
.agent.paused .pdot{background:var(--red)}
.agent.paused{border-color:#fca5a5}
.agent .now{margin:12px 0 4px;font-size:13.5px;font-weight:500;color:var(--ink);min-height:20px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.agent .meta{font-size:12px;color:var(--muted);line-height:1.5}
.agent .meta b{color:var(--ink);font-weight:600}
.agent .bar{height:5px;border-radius:999px;background:var(--line-2);margin:10px 0 6px;overflow:hidden}
.agent .bar>i{display:block;height:100%;background:var(--green);transition:width .6s;border-radius:999px}
.agent .last{margin-top:10px;padding-top:8px;border-top:1px solid var(--line-2);font-size:11.5px;color:var(--muted);line-height:1.5}
.agent .last div{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.agent .last .t{font-family:var(--mono);font-size:10.5px;color:var(--faint);margin-right:5px}
.agent .tm{display:inline-flex;margin-top:8px;background:var(--amber-soft);color:#92400e;font-size:10.5px;font-weight:700;letter-spacing:.05em;padding:3px 8px;border-radius:999px}
.agent.flash{box-shadow:0 0 0 3px var(--green),var(--shadow);border-color:var(--green)}
@keyframes pulse{0%{transform:scale(1);opacity:1}50%{transform:scale(1.5);opacity:.55}100%{transform:scale(1);opacity:1}}
.bottom{display:grid;grid-template-columns:minmax(0,3fr) minmax(0,2fr);gap:16px;align-items:start}
.feed-wrap{max-height:520px;overflow:auto}
table.feed{table-layout:fixed}
.feed th:nth-child(1){width:92px}.feed th:nth-child(2){width:104px}.feed th:nth-child(3){width:118px}.feed th:nth-child(4){width:24%}
.feed td.t{font-family:var(--mono);font-size:11.5px;color:var(--muted);white-space:nowrap}
.feed td.d{color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.feed td.p{font-weight:500;color:var(--ink);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.feed td.k{white-space:nowrap}
.actor{display:inline-flex;align-items:center;gap:6px;font-size:11.5px;font-weight:600;padding:2px 8px 2px 6px;border-radius:999px;background:#f3f4f6;color:#4b5563}
.actor::before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor}
.actor.sender{background:var(--green-soft);color:var(--pine)}.actor.reader{background:var(--blue-soft);color:#1d4ed8}.actor.closer{background:#dcfce7;color:#15803d}.actor.platform{background:#fef3c7;color:#92400e}.actor.human{background:var(--purple-soft);color:var(--purple)}
tr.ev.fresh td{animation:rowin 1.6s ease-out}
tr.ev.big td{background:#dcfce7}
tr.ev.big td.d,tr.ev.big td.p{color:#14532d;font-weight:600}
tr.ev.money td{background:var(--lime-soft)}
tr.ev.error td.d{color:var(--red)}
@keyframes rowin{0%{background:#dcfce7}100%{background:transparent}}
.needs .item{display:grid;grid-template-columns:1fr auto;gap:10px;padding:12px 0;border-bottom:1px solid var(--line-2);align-items:start}
.needs .item:last-child{border-bottom:0;padding-bottom:0}
.needs .item:first-child{padding-top:0}
.needs .snip{color:var(--muted);font-size:12.5px;margin-top:4px;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.needs pre{white-space:pre-wrap;font-family:var(--mono);font-size:11.5px;background:var(--page);padding:8px 10px;border-radius:8px;margin:8px 0 0;max-height:96px;overflow:auto;border:1px solid var(--line-2)}

/* ---- inbox ---------------------------------------------------------------------------- */
.inbox{display:grid;grid-template-columns:400px minmax(0,1fr);gap:16px;align-items:start}
.inbox .list{max-height:calc(100vh - 230px);overflow:auto}
.list .it{padding:12px 16px;border-bottom:1px solid var(--line-2);cursor:pointer;display:grid;grid-template-columns:1fr auto;gap:4px 8px;border-left:3px solid transparent}
.list .it:hover{background:var(--hover)}.list .it.sel{background:var(--green-soft);border-left-color:var(--pine)}
.list .it .p{font-weight:600;color:var(--ink);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.list .it .s{font-size:12px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;grid-column:1/-1}
.list .it .tm{font-size:11px;color:var(--faint);font-family:var(--mono);grid-column:1/-1}
.list .it.done{opacity:.55}
.body{white-space:pre-wrap;font-family:var(--mono);font-size:12.5px;background:var(--page);border:1px solid var(--line-2);border-radius:10px;padding:14px 16px;max-height:340px;overflow:auto}
.ib-head{display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.ib-head h3{font-size:17px}

/* ---- pipeline ------------------------------------------------------------------------- */
.board{display:grid;grid-auto-flow:column;grid-auto-columns:minmax(200px,1fr);gap:12px;overflow-x:auto;padding-bottom:8px}
.col{background:#fff;border:1px solid var(--line);border-radius:var(--r);box-shadow:var(--shadow);padding:12px;min-height:280px;max-height:66vh;overflow:auto;display:flex;flex-direction:column;gap:8px}
.col .ch{display:flex;align-items:center;gap:8px;position:sticky;top:-12px;background:#fff;padding:2px 2px 8px;margin:-2px -2px 0;border-bottom:1px solid var(--line-2);z-index:1}
.col .ch b{font-size:12px;text-transform:capitalize;color:var(--ink)}
.col .ch .n{margin-left:auto;font-family:var(--mono);font-size:12px;color:var(--pine);background:var(--green-soft);padding:1px 8px;border-radius:999px}
.col .ch .sc{font-size:11px;color:var(--faint);white-space:nowrap}
.cardc{background:#fff;border:1px solid var(--line);border-radius:10px;padding:10px 12px;cursor:pointer;font-size:12.5px;transition:border-color .15s,box-shadow .15s}
.cardc:hover{border-color:var(--pine);box-shadow:var(--shadow)}
.cardc b{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;color:var(--ink);font-weight:600}
.cardc .m{color:var(--muted);font-size:11.5px;margin-top:3px;display:flex;align-items:center;gap:6px;flex-wrap:wrap}
.vchip{font-size:10px;font-weight:600;padding:1px 6px;border-radius:999px;background:var(--green-soft);color:var(--pine);text-transform:capitalize}
.vchip.hormone{background:var(--purple-soft);color:var(--purple)}.vchip.medspa{background:#fce7f3;color:#9d174d}.vchip.wellness{background:var(--blue-soft);color:#1d4ed8}.vchip.general{background:#f3f4f6;color:#4b5563}
.closed{margin-top:18px}

/* ---- drawer --------------------------------------------------------------------------- */
.drawer-wrap{position:fixed;inset:0;z-index:40}
.drawer-bg{position:absolute;inset:0;background:rgba(17,24,39,.3);backdrop-filter:blur(2px)}
.drawer{position:absolute;top:0;right:0;bottom:0;width:580px;max-width:100vw;background:#fff;box-shadow:-12px 0 40px rgba(16,48,45,.18);padding:22px 24px;overflow:auto;animation:din .22s ease-out}
@keyframes din{from{transform:translateX(60px);opacity:0}to{transform:none;opacity:1}}
.kv{display:grid;grid-template-columns:130px 1fr;gap:6px 12px;font-size:13px}
.kv div:nth-child(odd){color:var(--muted)}
.sec{margin:18px 0 8px;font-size:11px;font-weight:600;letter-spacing:.08em;text-transform:uppercase;color:var(--muted)}
.tl{max-height:300px;overflow:auto;font-size:12.5px}
.tl div{display:grid;grid-template-columns:120px 1fr;gap:10px;padding:6px 0;border-bottom:1px solid var(--line-2)}
.tl .t{color:var(--muted);font-family:var(--mono);font-size:11px}

/* ---- contacts ------------------------------------------------------------------------- */
.toolbar{display:flex;gap:8px;flex-wrap:wrap;align-items:center}
.toolbar .search{margin:0;width:260px}
.pager{display:flex;gap:8px;align-items:center;justify-content:flex-end;padding:10px 14px;border-top:1px solid var(--line)}
.tbl-wrap{overflow:auto}
.tbl-wrap th:first-child,.tbl-wrap td:first-child{padding-left:18px}

/* ---- sequence ------------------------------------------------------------------------- */
.seq{display:grid;grid-template-columns:1fr 1fr;gap:16px;align-items:start}
.lint{font-size:12px;margin-top:8px}.lint .hit{color:var(--red)}
.preview{white-space:pre-wrap;font-family:var(--mono);font-size:12.5px;background:var(--page);border:1px solid var(--line-2);padding:14px 16px;border-radius:10px;min-height:200px}
details summary{cursor:pointer;font-size:13px;color:var(--muted);font-weight:500}

/* ---- settings ------------------------------------------------------------------------- */
.sgrid{display:grid;grid-template-columns:1fr 1fr;gap:16px}
.sgroup h3{margin-bottom:6px}
.srow{display:grid;grid-template-columns:1fr 220px;gap:12px;align-items:center;padding:10px 0;border-bottom:1px solid var(--line-2)}
.srow:last-child{border-bottom:0}
.srow .k{font-weight:500;color:var(--ink);font-size:13px}
.srow .h{font-size:11.5px;color:var(--muted);margin-top:2px}
.srow .in{display:flex;justify-content:flex-end}
.srow .in input,.srow .in select{width:100%}
pre.log{background:#0b1512;color:#cfe3dc;font-family:var(--mono);font-size:12px;padding:16px 18px;border-radius:var(--r);max-height:75vh;overflow:auto;white-space:pre-wrap;margin:0}
pre.log .w{color:#fbbf24}pre.log .e{color:#fb7185}
pre.json{background:var(--page);border:1px solid var(--line-2);border-radius:10px;padding:12px;font-size:12px;white-space:pre-wrap;max-height:400px;overflow:auto;margin:10px 0 0}

/* ---- responsive ----------------------------------------------------------------------- */
@media (max-width:1180px){
  .shell{grid-template-columns:210px minmax(0,1fr)}
  .neon{width:180px;height:58px}
  .charts,.bottom{grid-template-columns:1fr}
  .agents{grid-template-columns:repeat(2,minmax(0,1fr))}
  .inbox{grid-template-columns:340px minmax(0,1fr)}
  .search{width:220px}
  .seq,.sgrid{grid-template-columns:1fr}
}
@media (max-width:1000px){
  .kpis{grid-template-columns:repeat(2,1fr)}
  .kpi:nth-child(2){border-right:0}.kpi:nth-child(-n+2){border-bottom:1px solid var(--line)}
  .crumb{display:none}
}
@media (prefers-reduced-motion:reduce){
  *,*::before,*::after{animation:none!important;transition:none!important}
  .neon-glow{opacity:.4}
}

/* ---- multi-user: owner chips, follow-ups, team tree, sign-out ------------------------------ */
.sb-user .who{min-width:0}
.sb-user .ibtn.sm{width:28px;height:28px;flex:none}
.sb-user .ibtn.sm svg{width:14px;height:14px}
.owner-chip{display:inline-flex;align-items:center;padding:1px 8px;border-radius:999px;background:var(--lime-soft);color:var(--pine);font-size:11px;font-weight:600;white-space:nowrap}
.toolbar .sep{width:1px;height:22px;background:var(--line);margin:0 4px}
.fu-add{display:flex;flex-wrap:wrap;gap:8px;align-items:center}
.fu-add input[type=text],.fu-add input[type=email]{flex:1 1 220px;min-width:160px;height:34px;border:1px solid var(--line);border-radius:999px;padding:0 14px;font:inherit;font-size:13px}
.fu-add input[type=date],.fu-add select{height:34px;border:1px solid var(--line);border-radius:999px;padding:0 12px;font:inherit;font-size:13px;background:#fff}
.fu-add input:focus,.fu-add select:focus{outline:none;border-color:var(--pine);box-shadow:0 0 0 3px var(--green-soft)}
.fu-list{display:flex;flex-direction:column;gap:6px;margin-bottom:10px}
.fu-mini{display:flex;align-items:center;gap:10px;padding:8px 10px;border:1px solid var(--line-2);border-radius:10px;font-size:13px}
.fu-mini .grow{flex:1;min-width:0}
.fu-mini.late{border-color:#fecaca;background:#fff7f7}
.fu-mini.done{opacity:.6}
.fu-group{padding:12px 16px 6px;font-size:11px;font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:var(--muted)}
.fu-group.overdue{color:var(--red)}.fu-group.today{color:var(--pine)}
.fu-row{display:flex;align-items:flex-start;gap:12px;padding:12px 16px;border-top:1px solid var(--line-2)}
.fu-row:hover{background:var(--hover)}
.fu-row.late .fu-main b{color:#991b1b}
.fu-row.done .fu-main{opacity:.55;text-decoration:line-through;text-decoration-color:var(--faint)}
.fu-check{flex:none;width:22px;height:22px;margin-top:1px;border-radius:50%;border:2px solid #cbd2d9;background:#fff;display:grid;place-items:center;color:#fff;cursor:pointer;transition:all .15s}
.fu-check:hover{border-color:var(--green)}
.fu-row.done .fu-check{background:var(--green);border-color:var(--green)}
.fu-check svg{width:12px;height:12px}
.fu-main{flex:1;min-width:0}
.fu-acts{display:flex;gap:6px;flex-wrap:wrap;justify-content:flex-end}
.tm-tree{padding:6px 0}
.tm-node{display:grid;grid-template-columns:36px minmax(180px,1.2fr) minmax(260px,2fr) auto;align-items:center;gap:12px;padding:10px 16px 10px calc(16px + var(--d) * 28px);border-top:1px solid var(--line-2);position:relative}
.tm-node:first-child{border-top:0}
.tm-node[style*="--d:1"],.tm-node[style*="--d:2"],.tm-node[style*="--d:3"],.tm-node[style*="--d:4"]{background:linear-gradient(90deg,transparent calc(4px + var(--d) * 28px),transparent 0)}
.tm-node:not([style*="--d:0"])::before{content:"";position:absolute;left:calc(var(--d) * 28px - 6px);top:0;bottom:50%;width:12px;border-left:1.5px solid #d5dbe0;border-bottom:1.5px solid #d5dbe0;border-bottom-left-radius:8px}
.tm-av{width:34px;height:34px;border-radius:50%;background:var(--pine);color:#fff;display:grid;place-items:center;font-weight:700;font-size:13px}
.tm-node.pending .tm-av{background:var(--amber-soft);color:#92400e;font-size:14px}
.tm-node.disabled{opacity:.55}
.tm-node.invited .tm-av{background:#e5e7eb;color:var(--muted)}
.tm-who{min-width:0}.tm-who .muted{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.tm-stats{display:flex;flex-wrap:wrap;gap:6px}
.ts{display:inline-flex;align-items:baseline;gap:4px;padding:3px 9px;border-radius:999px;background:#f3f4f6;font-size:11.5px;color:var(--muted)}
.ts b{color:var(--ink);font-size:12.5px}
.ts.good{background:var(--green-soft)}.ts.good b{color:#15803d}
.ts.bad{background:var(--red-soft)}.ts.bad b{color:#b91c1c}
.tm-acts{display:flex;gap:6px;justify-content:flex-end;flex-wrap:wrap}
.pillsel.sm{height:30px;font-size:12px}
.linkbox{margin-top:12px;padding:12px;border:1px solid var(--green-line);background:var(--green-soft);border-radius:12px}
.linkbox input{flex:1;height:32px;border:1px solid var(--line);border-radius:8px;padding:0 10px;font:12px ui-monospace,SFMono-Regular,Menlo,monospace;background:#fff}
@media (max-width:900px){.tm-node{grid-template-columns:36px 1fr;padding-left:calc(12px + var(--d) * 16px)}.tm-stats,.tm-acts{grid-column:2}.tm-node:not([style*="--d:0"])::before{left:calc(var(--d) * 16px - 6px)}}